Coming for a Clinic Appointment

Visit our Clinics Directory and find your child’s clinic. You’ll find important clinic-specific information in the directory, such as where to register, what to bring to your appointment and what to expect during your visit.

If you can’t find you child’s clinic in the directory, please read the general clinic information below.

Please be on time, and allow lots of time to get to the hospital.

Prepare to arrive at the hospital at least 20 minutes before your appointment. This will give you enough time to find parking/travel from the nearest TTC station, complete the registration process and find your clinic.

We will do our best to see your child as close to their appointment time as possible. Please know that some patients ahead of you may need more time than expected, and this can cause delays.

Bring your child’s OHIP card - all patients are required to provide valid health care coverage at every visit. If you forget to bring your child’s card or if their card is invalid, don’t worry. It will not affect the care we provide your child. Your child’s health is our number one priority.

If you do forget to bring your child’s OHIP card, call the SickKids Business Office within five business days of your visit to provide your valid health care coverage. If we don’t hear from you within five business days from the date of your visit, you may be sent an invoice in the mail for the services received. See below for how to contact the Business Office.

Your child’s OHIP card must be valid at the time of your visit. This means the card cannot be expired.

• If you live in another province, show your child’s provincial health-care card.
• If you are a refugee claimant, show your child’s Interim Federal Health Program (IFHP) certificate.
• If you have private health insurance, show the appropriate information or documentation.
• If you are receiving support from a Community Health Centre (CHC), show a letter from the CHC.

If you are separated or divorced, bring along any legal papers that show who has custody of your child and who can make decisions about your child’s care. For more info, please see protocol for separated families: roles, expectations and documentation required with respect to custody and access (pdf).

With a growing demand for care at SickKids, we are asking our patients and families to please be attentive to their appointment details and let us know ahead of time if they are unable to attend their scheduled visit.

We understand things come up and appointments cannot be kept and we will work with you to find another appointment that meets your family’s needs.

We appreciate cancellations as this allows us to offer an appointment to another family in need, which may help them avoid an urgent care visit or unnecessary emergency room visit.

A virtual visit may be another way to have a clinic visit if you cannot attend in person. Your clinical team will discuss with you if an appointment can be rescheduled as a virtual appointment.

Find contact information in the Clinics Directory.

Families visiting outpatient clinics with siblings are strongly encouraged to make use of Family Spaces due to space constraints. Children over the age of 10 may visit the Family Centre. See Family Spaces for more information including locations and hours.

We have free, on-site interpreter services available. Please visit our Language Interpretation Services / Service d'interprétation pages for more information.

Call the clinic before coming to the hospital if you, your child or anyone coming with them has a known or suspected allergy to latex.

By phone:
416-813-7805
Monday to Friday 8 a.m. to 4 p.m.
You can leave us a message with your information on our secure voicemail.

By email:
business.office@sickkids.ca
Send any information and the patient’s name in the body of the email. Do not include this information in the subject line.

Register for your appointment at your clinic, or at Clinic Registration near the Atrium entrance on Elizabeth Street. Your child will be given an identification band to wear at all times.

As part of registration, you may be asked to fill out a Health Equity Demographic Information Form. This form asks patients and their caregivers to provide demographic information, such as ethnicity, spoken language, gender and income. We are collecting this information to learn more about our patients and families, to help us plan and improve care and services, and to ensure that we are providing the best possible care for all. It is your choice to give SickKids this information. Patient care will not be affected if you choose not to fill out a form.

Read more about Privacy & Your Information.

When visiting SickKids, an identification (ID) band will be placed on your child and must be worn on their arm or ankle at all times. To ensure your child is receiving the right care during their stay, the care team will use the ID band to check their name, date of birth and medical record number.

Please note that your child’s specific allergy/allergies will not be printed on the ID band. The black ID band indicates the child has an allergy while the white band indicates there is no allergy.

If your child’s ID band has fallen off or the information is incorrect, be sure to tell your care team. If they are not wearing an ID band or if they have the wrong one, it can lead to mistakes or delays for your child.

Staff will always look at or scan the ID band before providing care to your child. This may involve:

• Asking parents or patients for two patient identifiers, such as the patient's full name and date of birth;
• Scanning a barcode on the ID band to confirm the patient’s identity; or
• Looking at the information on the ID band.